Conditions of enrolment
Terms and Conditions for Non Accredited trainig
Workshop timetable
All workshops will run from 9:00 AM to 4:00 PM. We recommend you to arrive 15 minutes prior to commencement.Workshop participant numbers are limited and early registration is recommended.
Fees and refunds
See fees and refund above.
Terms and Conditions for National Recognised Training
Anntek Pty Ltd (National Provider 31721), a registered training organisation, offers nationally recognised qualifications for 30716QLD Diploma of VET Registration and Management and TAA40104 Certificate IV in Training and Assessment. Insources Education holds a memorandum of understanding with Anntek Pty Ltd to offer these qualifications to you on its behalf.
Our expectation of you
Insources Education expects you:
 | To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief. |
| To comply with the rules and regulations of Insources Education |
| To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others. |
| To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules |
| To monitor your own progress by ensuring that assessment deadlines are observed |
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To utilise facilities and Insources Education publications with respect and to honour our copyrights and prevent our publication from being distributed to unauthorised persons. |
| To respect other students and Insources Education staff members and their right to privacy and confidentiality. |
Your equity
Insources Education is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All Insources Education staff members (including contractors) are aware that discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred disciplinary action will be taken against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately. Students should expect fair and friendly behaviour from Insources Education staff members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC).
Students who feel that they have been discriminated against or harassed should report this information to a staff member of Insources Education that they feel they can trust. This will initiate a complaints handling procedure which will be fair and transparent and will protect your rights as a complainant. Alternatively, if a student wishes to report an instance of discrimination or harassment to an agency external to Insources Education, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.
Your privacy
Insources Education takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and National Privacy Principles (2001).
Student information is only shared with external agencies such as registering authorities to meet compliance requirements as a Registered Training Organisation (RTO). All information shared is kept in the strictest confidence by both parties and is available on request.
In some cases we are required by law to make student information available to others such as the National Centre for Vocational Education and Research. In all other cases Insources Education will seek the written permission of the student for such disclosure.
Fees and refunds
In accordance with applicable State legislation, Insources Education is entitled to charge fees for items or services provided to students undertaking a course of study. These charges are generally for items such as course materials or textbooks, student services and training and assessment services.
Fees payable
Fees are payable when the student has received notification of enrolment. Fees must be paid in full within 14 days of receiving an invoice from Insources Education. Insources Education may discontinue training if fees are not paid as required. For a full list of current fees and charges please request a copy of Insources Education schedule of fees and charges.
Student cancellation
Students who cancel their enrolment part way through a training program must notify Insources Education in writing at the soonest opportunity if consideration of fee reimbursement is required. Once Insources Education is notified a refund will be issued for the component of training not commenced. Insources Education is entitled to retain fees for any component of the course completed or in progress up until the point of notification by the student cancellation.
Refunds
Students who cancel their enrolment before the commencement of a training program will be entitled to a full refund of fees paid. Requests for refunds will be processed and transacted at the end of each month in which the cancelation notification was received.
A non-refundable administration fee of $500 is applicable if the student has commenced the training.
Course duration
All course have a maximun duration of 1 year. Students are required to submit all assessment tasks required within 1 year after their enrolment date (if distance student) or the within a year after the date of the first class/workshop (if face-to-face student). After the 1 year period, if student has failed to submit all assessments the enrolment will be cancelled and no refund will be provided.
Payment method
Insources Education accepts payment for fees using:
| Credit Card |
| Electronic Funds Transfer (account details available on request) |
| Cheque (made payable to Insources Education) |
| Payment in cash is discouraged. |
Enrolment
Insources Education undertakes to make training available to all persons who:
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Complete and submit the Insources Education enrolment form; |
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Agree to abide by Insources Education's expectation of students; and |
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Make suitable payment of fees before the commencement of training. |
Making complaints and appeals
Insources Education is committed to providing a fair and inexpensive complaints and appeals process that includes access to an independent external body if necessary.
What is a complaint?
A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by Insources Education in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by students and/or employers.
What is an appeal?
An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be lodged within 28 days of informing the student of the decision or finding.
Early resolution or complaints and appeals
In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time they occur between the persons involved.
Complaint and appeals handling
Insources Education undertakes to apply the following principles to its complaints and appeals handling:
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A written record of all complaints and appeals is to be kept by Insources Education including all details of lodgement, response and resolution. |
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A complainant or person lodging an appeal is to be provided an opportunity to formally present his or her case at minimal or no cost |
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Each complainant or person lodging an appeal may be accompanied and/or assisted by a support person at any relevant meeting. |
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The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint / appeal and all reasonable measures are taken to finalise the process as soon as practicable. |
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The complainant or person lodging an appeal is to be provided a written statement of the outcome, including details of the reasons for the outcome. |
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The complainant or person lodging an appeal is to have the opportunity for a person or a body that is independent of Insources Education to review his or her complaint or appeal following the internal Insources Education complaint or appeals process. It is noted that a review of findings by an independent person or body will generally only relate to the appeals process and is less likely to be required in complaints handling. |
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Insources Education shall maintain the enrolment of the complainant or person lodging an appeal during the complaint or appeals process. |
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Decisions or outcomes of the complaint or appeals process that find in the favour of the student or otherwise shall be implemented immediately. |
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Complaints and appeals are to be handled in the strictest of confidence. No Insources Education representative is to disclose information to any person without the permission of the Insources Education Chief Executive Officer. Decisions to release information to third parties are only to be done after the complainant or person lodging the appeal has given permission for this to occur. |
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Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement as a Continuous Improvement Report. |
Anntek Contact details:
P 61 4 2185 93 00 / F 61 7 3701 0077
Email anntek@optusnet.com.au
Web www.anntek.com.au
PO Box 2157
Salisbury East,
QLD 4107, Australia
Insources Education Contact details:
P 61 2 9687 7005 / F 61 2 9687 7009
Email info@insources.com.au
Web www.insources.com.au
PO Box 84
Edensor Park,
NSW 2176, Australia
