RTO Consulting Services

Professional Development
Workshops, Seminars, Summits Master Classes, Webinars and Network Oppurtunities for training and education professionals

Read more >

Professional Development

Workshops, Seminars, Summits Master Classes, Webinars and Network Oppurtunities for training and education professionals

Read more >

consulting image

Insources has more than 10 years' experience helping organisations, RTOs, and individuals to deliver quality, industry relevant training, and maintain compliance in a highly regulated environment.

pd training image

Our flexible training programs are designed to develop the capabilities of trainers, quality and compliance professionals, managers, and CEOs leading RTOs.

events image

We bring together the most Vocational Education and Training (VET) practitioners and decision makers from across Australia. Each relevant aspect of the VET sector is covered in our events every year.

VET News



Are we developing appropriate skills for the digital economy?

What skills will the Australian workforce require in the digital economy? Can the VET system and other industry training packages as they currently stand meet these needs?

Read more

Australian Training Awards 2018 now open

Australian Training Awards 2018 now open

Commencing in 1994, the Australian Training Awards are the peak, national awards for the vocational education and training (VET) sector, recognising individuals, businesses and registered training organisations for their contribution to skilling Australia. Applications for 2018 awards are now open.

Read more



Government announces review of VET legislation

Assistant Minister for Vocational Education and Skills Karen Andrews yesterday announced a major review of the legislative framework governing regulation of the vocational education and training (VET) sector.

Read more


esummit banner new


New Self- Assessment Tool published by ASQA

ASQA has developed an online self-assessment tool for RTOs to monitor compliance against the Standards for RTOs 2015, support continuous improvement, and prepare for audit.

Read more


esummit banner new


New Users’ Guide to the Standards for RTOs now available

ASQA has released a new version of the Standards Guide to assist RTOs to understand their obligations under the revised Standards for RTOs 2015, and in line with the new ASQA’s audit model.

Read more



Updated National Code of Practice for Providers of Education and Training to Overseas Students

The National Code of Practice for Providers of Education and Training to Overseas Students 2017 came into effect on 10 April 2017. The new code is simply an administrative update which adopts terminology consistent with the Education Services for Overseas Students Act 2000 (ESOS Act) as amended in 2015.

Read more

Latest Posts

Is VET Trapped in The Capabilities Vs Performance Issue? Is VET Trapped in The Capabilities Vs Performance Issue? 02 Nov 2017 - Frequently, I encounter VET practitioners whose actions and comments indicate an assumption that building capability and enhancing performance are the same thing. Learning alone will not yield performance... More detail
Can VET Match Micro-learning Solutions? Can VET Match Micro-learning Solutions? 31 Oct 2017 - Using Skill Sets to meet industry needs. Vocational Education and Training must provide solutions and support individuals and industry in Vocational Preparation and Vocational Development (Continuous ... More detail

valuesLast week, I was delivering a session about advanced assessment techniques and while addressing different evidence collection methods, a participant asked me: "do we get extra points during a regulatory audit if we perform better than the minimum requirement? If not, why are you suggesting we go the extra mile, while other RTOs pass an audit doing the minimum?" As the conversation had quickly shifted from quality to compliance, my response was "how many quality RTOs did ASQA close during the last two years?" The answer was "... none".

In the last couple of years, the RTO world has been bogged down by scandals, scams, crises, and bankruptcies. On the other hand, there are a significant number of RTOs that receive immense respect from the community, and are still going strong.

What distinguishes successful RTOs from the rest? Is it their market savvy, technological superiority, marketing, or their capable people? These training organisations survive on their culture, essentially a manifestation of their corporate values. It's these core values that guided them to the right decisions for long-term growth and life.

What Are Values?
According to Jim Collins (PhD) there are six timeless fundamentals that visionary companies follow:

  1. Build a company to last beyond your tenure
  2. Build a company around core ideology or values
  3. Make the ideology or values your essence
  4. Nurture talent from within
  5. Adopt change without compromising on core values
  6. Be rigid with the fundamentals but flexible with business essentials.

These fundamentals shape corporate culture and create a foundation on which it grows. They also establish the system of values that the company identifies with.

Now, when I talk to CEOs and managers of successful RTOs I realise they don't know about Jim Collins or read his books, but they use the above principles to manage their businesses, and ensure staff, clients and other stakeholders are aware of the RTO's purpose and core values. And in today's rapidly changing environment, they adopt changes without compromising these core values.

Committing to sustainability is also a corporate value.

Successful RTOs:

  • Understand quality and industry relevant training
  • Identify their core values early on
  • Implement them and audit them regularly
  • Adhere to them through good times and bad
  • Change their strategies, but never their values.

Here's the difference between successful RTOs and RTOs that will probably not make it through the registration period: Values of a successful RTO are set by its founders, passed down the ranks, and nurtured and sustained. Its unsuccessful counterparts make up a set of values that change with each new owner/manager, and ends up as a value statement on the company's website that is not translated into practice within the organisation.

How Do You Create and Sustain Corporate Values?
Creating corporate values begins with the founders of the organisation, who create the core values based on their beliefs and build the organisation's culture based on these values. As training providers, these values must be in line with providing education and training solutions to satisfy individuals, industry and the needs of society.

Managers are hired because they believe in these values themselves, making it easy for them to act as their champions. Managers at all levels must make the company's core values a part of their every day lives—not because they have to, but because they believe in them. As a result, they will be seen as role models who will encourage employees to internalise these values. Stakeholders, investors and business partners also must act as champions and guardians of these values.

The core values must be passed down from management to trainers and other employees through internal communications. These communications must be consistent with the external messages that go out to clients (students and industry) and anyone else that the RTO deals with.

Unfortunately, many RTOs contract very capable managers and trainers, but they don't achieve quality outcomes because there is a lack of leadership and guidance from the CEOs. Establishing, promoting and monitoring the use of core values can help you to succeed.

Corporate Solutions